The Disability Assistance and Memorial Affairs (DAMA) Subcommittee, which Congressman Luttrell chairs, conducted an oversight hearing on June 6 regarding the future of the VA benefits claims processing. Ten years ago, the VA underwent its first claims modernization initiative when it transformed from the paper-based system to an electronic claims environment. This was an important step for the VA to dig out of the last claims backlog crisis. Since then, the private financial sector has continued to leverage the latest technology to provide the best experience for their customers and employees. Unfortunately, the Veterans Benefit Administration has not kept pace with the private sector, resulting in unreliable and outdated systems. Consequently, the VA cannot handle the influx of claims due to the PACT Act. The VA estimates the claims backlog could peak in April 2024 at over 730,000 claims. The hearing examined the VA’s five-year modernization plan and the steps being taken to prioritize modernization investments.
Modernizing VA Disability Benefit Questionnaires Act
Last week, Congressman Luttrell introduced legislation to create a universal standard for contractors to use when transmitting Disability Benefits Questionnaires (DBQs). DBQs are standardized forms used by the VA, private physicians, and contractors to perform disability examinations in support of a veteran’s claim for disability compensation as a result of a service-connected injury or illness. Current practice does not require VA contractors who perform disability exams to submit DBQs in a format that can be easily read by the VA’s claim automation software. Additionally, there is currently no convenient online portal that a veteran's private physician can use to submit a DBQ.
“Veterans shouldn’t be facing roadblocks and cutting through red tape to receive the benefits they have earned from the VA. When I speak to veterans in my district, and across the country, they always express the urgent need for more productive care. This legislation is a major step in the right direction to streamline the claims process for veterans, VA employees, and veterans’ private providers. Our veterans deserve expedient, effective care and I’ll continue working to make that a reality.”
The Modernizing VA Disability Benefit Questionnaires Act would create a universal standard for contractors to use when transmitting DBQs. The standard would require them to be readable by an automated program to simplify the claims process. It would also require the VA to submit a plan for a convenient online portal that veterans’ private physicians could use to complete DBQs. This bill would make DBQs more convenient and useful, allowing VA employees to focus on claims processing activities that require human intervention, such as rating claims and weighing evidence, rather than menial processing tasks. Lastly, President Biden officially signed S. 777, the Veterans’ Compensation Cost-of-Living Adjustment Act of 2023 into law. You can read more about this here.
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